Shipping Policy
At Herbalnath, we are committed to delivering your herbal and Ayurvedic products safely and efficiently.
1. Order Processing
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- You will receive an order confirmation and tracking details via email/SMS once dispatched.
2. Shipping Timeline
- Standard Delivery: 3–7 business days (depending on location).
- Remote areas may require additional time.
3. Shipping Charges
- Shipping charges (if applicable) are calculated at checkout.
- Free shipping may be offered on orders above a certain value (if applicable).
4. Delays
Herbalnath is not liable for delays caused by natural disasters, courier partner issues, or incorrect addresses provided by the customer. Please ensure accurate shipping details at checkout.
Cancellation Policy
1. Order Cancellation by Customer
Orders can be cancelled within 12 hours of placing the order, provided they have not been shipped. To cancel, email us at: info@herbalnath.com with your Order ID.
2. Cancellation by Herbalnath
We reserve the right to cancel orders due to product unavailability, pricing errors, or suspected fraudulent activity. In such cases, a full refund will be processed.
Return & Refund Policy
Due to the nature of herbal and healthcare products, we maintain strict quality and hygiene standards.
1. Eligibility for Return
Returns are accepted only if the product is damaged during transit, the wrong product was delivered, or the product is defective.
2. Return Conditions
- Request must be raised within 48 hours of delivery.
- Product must be unused, sealed, and in original packaging.
- An unboxing video may be required for damaged claims.
3. Non-Returnable Items
Opened or used products, products purchased under special discounts/offers, and products damaged due to misuse are not eligible for return.
4. Refund Process
Once approved, refunds will be processed within 7–10 business days to the original payment method.
Privacy Policy
Herbalnath respects your privacy and is committed to protecting your personal information.
1. Information We Collect
We collect your Name, Contact details (email, phone number), Shipping address, Payment information, and browsing behavior on our website.
2. How We Use Your Information
To process orders, improve customer experience, send order updates, and for promotional communication (if opted in).
3. Data Protection
We implement reasonable security measures to protect your personal data. However, no online transmission is 100% secure.
4. Third-Party Sharing
We do not sell your personal data. Information may be shared with payment gateways, shipping partners, and legal authorities if required.
Terms & Conditions
1. Product Information
- All herbal products are based on traditional Ayurvedic principles.
- Results may vary from person to person.
- Products are not intended to replace professional medical advice.
2. Pricing
Prices are subject to change without prior notice. We reserve the right to modify or discontinue products at any time.
3. Intellectual Property
All website content including text, images, logos, and branding are the property of Herbalnath and may not be copied without permission.
4. Limitation of Liability
Herbalnath shall not be held liable for indirect or incidental damages, allergic reactions due to undisclosed medical conditions, or misuse of products. Customers are advised to consult a healthcare professional before use if pregnant, nursing, or under medical supervision.
5. Governing Law
These terms shall be governed by the laws of India, and any disputes shall be subject to the jurisdiction of Madhya Pradesh courts.