Return and Refund Policy
At Herbalnath Ayurveda, we prioritize your satisfaction and strive to provide you with high-quality herbal products. However, we understand that there may be situations where you may need to return a product or request a refund. Please read our Return and Refund Policy carefully to understand our guidelines.
Returns
- Unsatisfactory Product: If you are not completely satisfied with your purchase, please contact our customer support team within 30 days of receiving the product. We may request details about the issue you encountered with the product.
- Damaged or Defective Products: In the rare event that your order arrives damaged or with manufacturing defects, please notify us immediately. We will require photographic evidence to process your request.
Refunds
- Unsatisfactory Product: If you are unsatisfied with the product and meet the return conditions, we will issue a refund for the product’s purchase price (excluding shipping and handling fees).
- Damaged or Defective Products: In case of damaged or defective products, we will offer a full refund, including shipping and handling fees, or we can send you a replacement product, depending on your preference.
Return Conditions
To be eligible for a return or refund, the following conditions apply:
- The product must be returned in its original packaging.
- The product must be in the same condition as when you received it.
- Returns should be initiated within 30 days of receiving the product.
How to Initiate a Return
- Please contact our customer support team at [customer support email] to initiate a return or refund request.
- Provide your order number, a description of the issue, and any supporting evidence (such as photos) if applicable.
- Our customer support team will guide you through the return process and provide you with instructions.
Processing Time
Once we receive your returned product or validate your refund request, we will process the refund or replacement within [number of days] business days.
Contact Us
If you have any questions about our Return and Refund Policy or need assistance with a return or refund, please don’t hesitate to contact us at herbalnath@gmail.com.
